Red Wing - Arlington Heights, IL - Arlington Heights, Illinois

Hector V.

Muy amable el sr valle esplico mi dudas y si los compre

Hector C.

Exelentes zapatos caros pero travajas muy vien contus pies descansados

Ferardo G.

Muy buen servicio, la persona es muy atenta y amable.

ric J.

Absolutely great experience. Customer service was great. Employees knew exactly what boots I needed and got me in and out quickly and efficiently. The waukegan location looks like a closet compared to this store. Will definitely return again.

Ron T.

Okay two stars because I didn't hate the place didn't spend more than a minute there I was looking for some gym shoes something outside of the Walmart kicks butt Red Wing Shoes seemed really utilitarian not a place you go for your jumpers maybe a hiking boots or a work boot if I'm looking for either of those two things in the future I think I might explore the idea but not today I'm in the search for something entirely different so probably deserves more than two stars but not this time around

Paul V.

The salesperson (Abbie) was very helpful. My son tried on many different sizes and styles. The size in the style we wanted was not available at the store we were at, but the salesperson found a nearby store that had it in stock and called ahead for them to hold it for us.
When we arrived at the other store the shoes were waiting for us, and we were in and out very quickly

Jonathan A.

EDITED from 1 Star to 2 Stars: The first review can be read below. For reasons of the star increase please read further below.

[First Review 1 Star]
VERY BAD CUSTOMER SERVICE.
READ THE RETURN POLICY ONLINE AND BE INFORMED
[BEFORE] YOU BUY SHOES AT THIS LOCATION.

Bought some boots that were supposed to be oil/slip resistant and they were not. I work in a restaurant where hard/steel toe boots are a plus and even better if they are slip/oil/water resistant. Although these boots claim they are, they didn’t stand up to one 8 hour shift at work.
Upon returning to this store I was told I couldn’t receive any store credit/trade/return on the “Irish Setter” style of boot because the were “used and had scuff marks.” Wasn’t aware of this rule and wasn’t notified beforehand or else I would have thought twice before buying and using them. The attendant I had the displeasure of meeting with today wasn’t the one who sold me the boots but he made no attempt to fix or offer any type customer service even though the boots didn’t perform they way they are marketed as.
Luckily my employer has cameras and I will be be looking for and submitting video proof to an attorney if customer service doesn’t reach back out to me. I was constantly slipping/sliding at work, which in a restaurant is very dangerous as we work with knives, hot pans, grills, boiling liquids, and move in a fast paced environment.
There is a clause on the Redwing website for returns having to do with discomfort, don’t know if it applies to the utility/use of the boots due to the fact that I was sliding at work and it was hazardous to me and my coworkers.

Do not use these boots in a restaurant environment. I would probably recommend these for outside work as they do have deep treads.
But now I’m out on over $200 and have boots that I don’t need, don’t work for what I need them for, and unfortunately can’t trade or return.

[Second Review: Star increase from 1 to 2 Stars]

I was FINALLY able to return the boots, but it wasn’t until after I had complained two times, and then written the first review that my situation was even considered. Had to travel to this location a total of 3 times. Gave them a 1 Star increase because after the review, they gave me a number which I called and was told they understood my situation and would fully refund my purchase no questions asked. It felt good to be understood but I had to fight for it. It shouldn’t have to be this hard for customers to be understood. Once I arrived I was treated with respect from a different employee. He showed me other boots that were specifically for the restaurant industry (since he had worked in restaurants before he knew what I was looking for) which I probably would have bought if they had been recommended at first.
My impression is that the person who tended to me this time had more experience working, knew his boots,
and knew how to treat people with respect and understood that people are there to buy expensive but quality boots. I would probably go back again but my experience left me quite disappointed. My father has been
using Red Wing boots for decades in the landscaping/tree removal business and they’re for sure quality boots that have saved his toes and feet many times over. I hope Red Wing makes changes to improve customer service such as informing their customers of return policies or lack of them, because this greatly influences our purchases. I hope they train their employees on boot recommendations and better customer service. The young man I bought the boots from at first was a great attendant, if he knew his boots more or was better trained I would’ve had a better experience and maybe even be wearing Red Wings at work. The second attendant didn’t help at all, the third knew his boots and was was very respectful.
I’ll consider giving Red Wing another try in a few years after my current shoes are no longer functional.

Andrej M.

Thank you Keith for all the help. Can't wait to put these boots to work!