Monro Auto Service and Tire Centers - Newburgh, New York

Romulo D. A. M.

Me dañaron el motor despues de un cambio de aceite y no soy el unico. He sabido que hay otras personas que les paso lo mismo con ellos. Yo no le daria ni una estrella.

Ruth W.

Excellent Service & Friendly Staff!

I walked into Monroe without an appointment, and they took me in right away. The staff was incredibly friendly and professional, making the whole experience stress-free. They diagnosed and fixed the issue with my tires, and their prices were fair. I really appreciate their efficiency and great customer service. I’ll definitely be coming back for any future tire needs. Highly recommend!

Comment B.

Teo was one of the best customer service experiences in automotive I had, juan was my tech after tax the changing my brakes was $336. My car feels great. And Ed scheduled me initially but he seemed to rush me off the phone lol

3LRM

Called the wrong office, but got a great experience. I was not talked to, but spoken with. Ed answered all my questions and provided options. They were kind, caring, friendly and very professional. I felt so at ease that I was able to take a nap and catch some Zs and rays while I waited. My veh needed a few things done. Ed and the rest of the crew took care of my car very well. I’m a happy camper. Thank you!

Hayle S.

Edward did an amazing job getting me in and out in the small window of time I had available. The mechanics were quick but thorough. I left feeling well taken care of and confident in the services provided. 10/10 recommend!

Jodi L.

I went onto Groupon and found an offer for a very reasonable price and was pleasantly surprised that it included a tire rotation and oil filter with the oil change. I scheduled the appointment right away and went into the shop. I had a really great experience through the services and interactions with the store manager Ed. He offered additional expertise and advice to help keep my car and it’s top condition. Observing the manager and employee relationship, there was a visible respect for one another. I plan to go back for all the above reasons.

kiely G.

This place is VERY SHADY. I am a 30 year old single female who doesn’t know much about cars and unfortunately mechanics prey on people like me and I need to be careful. I’m not one to write reviews but I felt it was absolutely necessary this time.

Ed is in charge of the shop and I spoke to him many times and it always felt like he was just trying to rush off the phone or just convince me to get more repairs so they could make more money. He uses fear tactics as well as high pressure sales tactics to convince customers to spend more money.

I took my car here because it would not start. They told me that I needed to get my engine replaced because one of my piston rings was worn and leaking oil into combustion chamber. They told me it would be $6,789 to fix. I took it to a new mechanic to get a second opinion. The new mechanic told me that my car was fine and that I just flooded the engine and to make sure I warm up my car for at least 10 min before driving but otherwise it was fine and I can come pick it up. Needless to say I will no longer be going to Monro Auto and I suggest you do the same.

A W.

I was able to get my inspection and other maintenance needed on my car. The gentlemen are very courteous, knowledgable and take the time to explain what they are doing, often you can negotiate a good price. #AMAZING!!!