McDowell's Towing Services - Vandalia, Illinois

McDowell's Towing Services se presenta como una solución integral y confiable para las necesidades de reparación y remolque en Vandalia, Illinois. La empresa, ubicada en Dirección: 2520 Veterans Ave, Vandalia, IL 62471, Estados Unidos, ha ganado una sólida reputación por su eficiencia y servicio al cliente. Su número de teléfono es Teléfono: 6182830949, y su presencia en línea se puede encontrar en su página web: m.facebook.com.

Servicios Ofrecidos: Un Enfoque Completo

McDowell's Towing Services ofrece una amplia gama de servicios diseñados para abordar diversas necesidades automotrices. Sus Especialidades incluyen un completo taller de reparación de automóviles, donde se pueden solucionar problemas mecánicos de diversa índole. Además, cuentan con un taller de frenos certificado, asegurando la seguridad y el correcto funcionamiento de los sistemas de frenado de los vehículos. La tienda de neumáticos permite a los clientes adquirir neumáticos de diferentes marcas y tamaños, mientras que el servicio de remolque garantiza la extracción y transporte seguro de vehículos averiados o accidentados. También se ofrece un servicio de tienda de transmisiones, brindando soluciones para averías relacionadas con la transmisión del vehículo.

Características Clave y Facilidades

La empresa se distingue por su compromiso con la accesibilidad y la comodidad del cliente. El acceso para sillas de ruedas, el aparcamiento adaptado para sillas de ruedas y los aseos adaptados para sillas de ruedas demuestran su preocupación por la inclusión y la atención a todos los usuarios. Además, ofrecen servicios complementarios como cambio de aceite y cuentan con aseos disponibles para sus clientes. Es importante destacar que se recomienda, por motivos de eficiencia, pedir cita previa a la visita. McDowell's Towing Services facilita las transacciones mediante pagos con móvil vía NFC, tarjetas de crédito y tarjetas de débito, ofreciendo flexibilidad en las opciones de pago.

Opiniones y Evaluación

Según las valoraciones en Google My Business, McDowell's Towing Services cuenta con una media de Opinión media: 4.3/5, lo que refleja la satisfacción general de sus clientes. La alta cantidad de valoraciones (86) sugiere una gran base de clientes que han experimentado directamente la calidad de sus servicios. Parece que la rapidez en la atención, la amabilidad del personal y la eficacia en la resolución de problemas son aspectos destacados que generan una experiencia positiva en la mayoría de los casos. La relación con el cliente parece ser un punto fuerte, como se desprende de los comentarios sobre conversaciones agradables durante las reparaciones.

👍 Opiniones de McDowell's Towing Services

Andrea Z.

4/5

Very kind and quick. They pulled me out of the ditch and got me back on the road in less then one hour. Too bad they didn't have a new tire for my Explorer... this used one makes my car vibrate above 45 mph. But hey... it could have been worse.

Traveling W. T.

5/5

After traveling through their area, I picked up a nail on the interstate and pulled off into vandalia. 2 other places didn't seem interested in helping a traveler so I went here as a last resort. Should have gone here first. They got me rolling in about 20 minutes and had a fun conversation with the guy fixing my tire. Thanks guys!

G T.

5/5

Our truck broke down and the owner towed us to his shop, McDowell's. They treated us with respect and had our vehicle ready as soon as they could. We were stranded for five day's in a town where we knew nobody. Shelly took us to the Inn and came and got me the next day so I could get more clothes out of the truck, she also took me to the gas station. They are nice people. These people will be in our prayers. Thank you soooo much.

Molly B.

1/5

Terrible service. Gave me a laundry list of things wrong with my vehicle and a shockingly low estimate. Upon hearing all the things wrong with my car and the estimate I said of course fix it up. They then charged me almost $2,000 and claimed that I said as long as it was not over 1,600 to fix it. First, this conversation never took place. Second, if this conversation had taken place, they took the liberty of fixing 'extra' things on my vehicle and charging me without my consent. After getting my car back it began making multiple noises it hadn't before and I had a flat tire within 4 months of being in their shop. Would not recommend and will never return.

Kim K.

1/5

The gentleman who towed my vehicle when I had a flat tire was great- nice guy and efficient.
However--- I chose to let them help try and get me on the road after a flat tire and this was a big mistake.
I was sold a tire and told that it would work when I got home to be able to purchase another rim.
This is not accurate according to a reputable business in our area. So we called the shop and my husband talked with a female (which I will be kind and leave her name out) whom needs to review customer service etiquette. She blamed myself for not understanding or listening to her explanation of how to repair my car, and then essentially blamed my husband who was also stranded that day with a flat tire for not being there. She hung up the first time after telling us to return the tire and rim and she would refund our money and told us not to come back to the business. She then called back and blamed the customer and hung up on us again. She sarcastically asked my husband " Did she make it home." Not the point!!!! Other than the towing- this business needs to work on professionalism because you don't hang up on a customer and don't lie- At first I was happy to utilize a small business until I found out that I was misinformed about options for replacement of my rim/tire-unfortunately in a stressful time I was taken advantage of and myself and my 18 year old daughter were called liars. If your vehicle breaks down on the interstate I don't recommend using this business- I would have been better off and had a lot less of a bill taking it to the Walmart where my husband got his tire.

EJ E.

5/5

I'm very impressed by how they talk 2 the customer, I told them I need it a quote on a water pump replacement on a Dually 3500. I don't like leaving my vehicle not knowing into what I'm getting into. BUT LADY WAS NICE AND TOLD ME NOT TO WORRY ABOUT IT. $180 plus parts @ the end of the day.. Honestly, very reasonable price. THANKS.

Bo G.

5/5

Cannot say enough about the team here. They turned a nightmare of an RV trip into total peace of mind by rebuilding our suspension and got us back on the road quickly and efficiently.

Adrienne Y.

5/5

Oh what a great company! Great Service! and the young man that towed our vehicle, was so polite and kind. He knew what he was doing and we got home safely. What a great experience and yes we trust these folks!