Dr. Martens Southport - Chicago, Illinois

Judith G.

Si estás pensando en comprar un par de Botas, cómodas, de buena calidad, que sean versátiles para cualquier estación, date con el lugar correcto, Dr martens tiene eso y más para tus pies, siempre he dicho: Mo escatimes en un buen colchón y un buen par de zapatos” así que no lo pienses ve por esas botas, en cualquiera de sus tiendas será bien atendido, te buscarán todos los méselos que tengan y saldrás satisfecho, ah un calzado casi que para toda la vida, YO tengo unos cuantos 😍

Alex G.

Excelente

Máxima Z. C.

I purchased boots here and got amazing customer service. One of the best retail experiences I have ever had. The people who work here are so nice and knowledgeable about their products.

Adam S.

Purchased a pair of boots for a bday present and they didn’t fit. I exchanged the boots and customer service kept my receipts. The boots still didn’t fit. Next time going to the store, the customer service representatives wouldn’t do anything without the receipt and said they couldn’t look up my purchase via credit card. We showed them the credit card statement and they didn’t seem to care. They stopped short of telling us we were trying to steal from them. Horrible customer service and would not recommend this location to anyone.

Annissa Z.

I came in this weekend with my partner to try on some shoes. The staff were super friendly and accommodating. Karen helped me lace up some thigh high platforms with so much patience. Karen was great in helping me determine the best size as well given I am a true 9.5. They even put in insoles for me to give me the best try on experience. Karen knew all about the variations of leather amongst the shoes to tell me why these boots would work out for me given my past experiences failing to find a thigh high that could accommodate my thick thighs and skinny ankles without slipping down. Love this place!

Jack C.

Was I greeted when I came in store?
Yes
Did the 5-6 staff member standing around the cash wrap leaning and chatting immediately continue their conversation the second I was greeted?
Yes
Did I have to listen to their inane conversation while I shopped when they all didn’t need to be stood behind a cash wrap and could have gone in the back for that?
No
Did they have all styles of Docs like on their website?
No
Did I have to wait for one of them to realize I needed assistance for them to pause conversation?
Yes
Was the girl that helped me helpful?
Yes, she did a good job.
She also tried to upsell with socks and leather treatments.
Did she have her back to me most the time talking to employees who were leaning on the registers?
Yes.

I get it, it’s boring working retail in a small shop, but when the customers are in store it’s time to shush and work.
Save the chat for back of house or lunch breaks or when a customer isn’t in store.

I felt like I was interrupting the staffs conversation by being in store and dropping hundreds of dollars.
HUGE retail no no.

I got what I was shopping for, I tried on the shoes, so yeah 4 stars I guess, terrible experience though and they absolutely don’t need 5-6 people working there on a weekday daytime.
They need to have corporate send someone in to do training on customer experience and what not to do when customers are in store.

Bailey B.

Popped into the Southport store today wanting a pair of chunky black boots after seeing they’re “all the rage” in Paris right now.

Aaron answered all of my questions as was super helpful helping me decide what pair to get. I even picked up some of the water proofer to help keep the boots’ longevity. I’m super excited to pick up more pairs when I can and loved how the store was talkative and friendly!

Valorie M.

the whole team was super kind and helpful with all of my questions/thoughts/schemes to decide on a pair. i'll be back for more! (once i have the money)