Certified Automotive Solutions - Melrose, Massachusetts

Dirección: 17 Upham St, Melrose, MA 02176, Estados Unidos.

Teléfono: 7815903141.

Página web: certifiedautomelrose.com.

Esta empresa se especializa en servicios de automóviles de alta calidad, con un enfoque en la atención al cliente y la satisfacción.

Entre sus especialidades se encuentran:

• Talleres mecánicos
• Aseos
• Aseos unisex
• Cambio de aceite
• Aseo adaptado para sillas de ruedas
• Aparcamiento adaptado para sillas de ruedas
• Acceso para sillas de ruedas

Esta empresa se destaca por su amigabilidad con la comunidad LGTBI+, y se recomienda pedir una cita para aprovechar sus servicios.

Además, ofrece pagos con móvil vía NFC, tarjetas de crédito, tarjetas de débito y otros métodos de pago convenientes.

Según 167 valoraciones según Google My Business, esta empresa tiene una opinión media de 4.8/5, lo que la convierte en una opción confiable para cualquier necesidad de automóvil.

Características

Entre las características que destacan de esta empresa se encuentran:

• Acceso para sillas de ruedas
• Aparcamiento adaptado para sillas de ruedas
• Aseo adaptado para sillas de ruedas
• Cambio de aceite
• Aseos
• Aseos unisex
• Talleres mecánicos
• Amigable con la comunidad LGTBI+

Ubicación

La dirección de esta empresa es:

17 Upham St, Melrose, MA 02176, Estados Unidos.

Se encuentra ubicada en Melrose, MA, lo que la hace accesible para aquellos que buscan servicios de automóviles en la zona.

👍 Opiniones de Certified Automotive Solutions

Asef H.

5/5

Exceptional service all around! The moment I walked in I felt welcome here. The team working the front end are very kind and professional. There was no nonsense when it came down to what needed to get done, and I appreciated the text updates from the team, not a robot. They broke down the pricing with honest, fair pricing, and considering how great of job they did, it was worth every penny. I can tell that my car was handled with care, with it being a customized project I’ve been working on for years. The mechanics treated my car with respect and put in the time and effort to handle the necessary repairs. I will be coming back here for any sort of work in the near future. Thank you so much!!

Galina G.

5/5

I brought my older car in for a broken blower and to retrofit it with a backup camera. They did a good job on both but I was most impressed with the quality of the backup camera and the head unit they installed up front. They installed it in place of the original radio and it looks like it came with the car! Kudos to the mechanics there for their excellent work. I also appreciated the quick turnaround time as well as the robust communication throughout the whole process. I would not hesitate to go back there for future work.

Jonah C.

5/5

Thorough, fast, great communication and they even document your car and issues with photos and videos so you know what they find and what they propose to do about it. They confirmed with me before doing additional work. Hoping not to need them for a while but they'll be my first call when something comes up!

Bill D.

5/5

I am new to the Melrose area and needed work done to my Cruz. I google auto shop and Certified Auto came up. I brought up then and got a good feeling from the start. They explained everything clearly to me on what needed to be fixed. Very happy with how they fixed my car when I thought it was a goner. Thanks

Chris K.

5/5

I have been bringing both of my cars to Certified for the last few years since our mechanic closed his shop. They have done everything from brakes to tires and even fixing a bumper. All work has been done timely and with great quality.

Kendra D.

1/5

I was having so much trouble with my 2018 Toyota Carolla. The first auto shop I brought it to basically told me they can’t fix and I felt so defeated. I was recommended to this place and when I saw the reviews were so good I decided to give this place a try. The customer service was great, everyone was so kind. I told them the reason why I was bringing the car in was because my check engine light was on and when I put gas in my car the battery would die. This happened only when I would put gas in the car. Long story short they called me after I dropped my car off with a list of problems. There were things that the car needed internally and I asked if with all that stuff they do will the car be fixed. The guy assured me that it would be. I went and picked my car up later that day and not even a minute down the road my check engine light came back on after putting nearly $2,000 of work into the car. I called right away and turned around and brought my car back. Almost a whole day goes by and I hear nothing on my car so I call to check in and they were waiting for Toyota technical support to help them figure out what the problem is. Later that evening they called me to pick the car up. They admitted fault for not fixing the problem. They were rectifying the situation so they didn’t charge me for the work they did this time. A few weeks go by my car is fine and then one day my check engine light randomly comes on and then I get gas and my car won’t start. I’m so mentally drained at this point. I know this is Melrose and a lot of people are well off however I’m a 28 years old first generation college student I’m barely getting by. I called them to tell them it’s happening again and they guy didn’t sound to happy to hear from me. I made an appointment to bring my car back YET again. However, my intuition told me to take my car to the Toyota dealership to get looked at because I truly felt like at this point these people had no idea what they were doing and at this point I don’t trust them. I just got my car looked at Toyota, and they found the issue right away. I brought them both receipt receipts from this place of all the work I just got done on the car (Most was unnecessary, because it was never what was actually wrong with the car) Toyota showed me a detailed video and the part Certified Automotive Solutions put in my car was so used Toyota thought at first the part never got replaced. Then in the video, they get a closer look they did see the part did get replaced but it wasn’t put in properly. It was so devastating to me. I feel like Certified Automotive Solutions played on my ignorance and vulnerability. They knew how bad I needed my car fixed and I was open and trusting. They made really feel like I was making the right decision with trusting them with my car because they were very personable and being a small business and so kind and respectful I put my trust in them. Now thinking back and looking at the receipts, you can see how Certified Automotive Solutions really just used me to make a quick buck in the beginning. It states clearly on my receipts what I brought the car in for, and the receipt shows everything they did with my car other than fixed the problem I brought it in for. It wasn’t until the second time I brought the car back they actually pin pointed the true problem with the car. However, they didn’t charge me because they knew they were wrong but with in that they just threw it together and didn’t care. I know this is long, but I hope it helps someone when making the decision to go here. I paid more money at the dealership but I now know my car was done right and is officially fixed. I’m strongly considering taking legal action, I really think that is the only way this sad situation will rectified.

Mike Z.

5/5

These guys are the best. Between this shop and the one on Tremont st, there's nowhere else I'd rather bring my vehicles. They've earned my trust and business over the years and really know what they are doing.

J O.

5/5

Staff is very professional and very friendly! They explain everything right and wrong with my car and what should be done immediately and what can wait. And it’s explained very clearly and in depth. Makes going there a pleasant experience!