NAPA Auto Parts - Clifton Park, New York

Jeremiah Kneeland

Zero stars in possible. Called for parts availability on a Friday (7/26) and was told parts were at warehouse and would be in on Saturday, call back. Wife called back this morning Saturday (7/27) and Rob told her parts were still at warehouse and they didn't have enough drivers to go to the warehouse. Offered to go to warehouse herself to pickup and he said that could work and would call back. Didn't hear back so she called to followup and Rob told her they didn't have parts for the Nissan. She told Rob the parts she called for were for a Buick, he told her it was for a Nissan and hung up on her. I only know this because I just got home and walked into the house to hear the last few words of the call.

Called Advanced Auto and they had everything in stock, gave me 15% off, and a free oil filter. There and back in 15mins.

NAPA (Rob) pulled the whole treat my wife like an idiot and hang when we were willing to go drive to the warehouse ourselves and then pay you almost $900 for parts.

No more NAPA for me and Rob needs a talk.

davidcross cross

Looking for air brake line. Counter person was very helpful

Paul Ruger

Showed up at 7:45, door locked. Supposedly open at 7:30, I guess the staff just open whenever they want.

Martin Kipp

Nice brand new auto parts store, I didn't realize Clifton Park needed another one but here it is.

S B

Im honestly not sure how this location stays in buisness,they have the absolute worst customer service ive ever seen!

C

good service, unfortunately couldn't get me the right part for my car. no fault of the staff. inventory clerical error

Mike Duffy

Absolutely horrid customer service. I thought they had "Napa know how" but they're all disinterested with helping me figure heads or tails of what I need.

Strike 1 is that I bought the wrong oil for my car and wasn't steered away from it. They also sold me generic store brand filter rather than explain the difference for me to make an informed discussion.

Strike 2 was when I brought back the oil, both cashier's were on their personal phones talking to someone and one was eating BK out in the open like it was no big deal. I returned the oil and asked for a battery terminal only for him to offer "I won't have something like that, I can try to order that for ya" but he completes the return and says have a nice day. Completely had and lost a sale in moment.

Going to rock auto to order the part now. Thanks for nothing Napa.

Art M.

Although this was just a phone interaction, I found the staff to be quite competent courteous and professional. I needed a price quote on a battery and the person answering the phone gathered the information quickly and accurately, was back to me in under a minute with a price, and told me that they had them in stock.

Nice easy experience, will definitely deal with this NAPA again.

Art